Indrox Support is a specialized technical support and maintenance service designed for systems developed by Indrox. It focuses on ensuring operational continuity, resolving incidents, and optimizing software performance post-development.
We provide complete technical support and maintenance services to ensure your systems operate efficiently and reliably after development.
We provide functional and technical support for software developed by Indrox, ensuring your system operates smoothly and efficiently.
We address and resolve incidents and bugs reported by clients, with response times according to your support plan.
We implement hotfixes, security improvements, and performance optimizations to keep your system running at peak efficiency.
We provide training and guidance on system usage, ensuring your team can make the most of your software solution.
We offer expert advice on optimizing your implemented software, helping you maximize its value and performance.
We perform scheduled maintenance to optimize system performance and prevent potential issues before they occur.
Essential support for small businesses
Comprehensive support for growing companies
Comprehensive support for large enterprises
| Category | Bronze | Silver | Gold |
|---|---|---|---|
| Contact channels | YouTrack, email | YouTrack, email | YouTrack, email, priority phone |
| Preventive maintenance | 1 per year | 1 per semester | 1 per quarter + post-maintenance analysis |
| System updates | Critical security patches | Critical and minor security patches + optimization | Critical and minor security patches + optimizations + 1 free update per year |
| Support reports | Quarterly (basic) | Bimonthly (errors and improvements) | Monthly with key indicators (KPIs, bugs, etc.) |
| Remote assistance | 2 hours/month | 4 hours/month | 6 hours/month |
| Training | PDF manuals | 1 annual session (remote) | Up to 2 sessions/year + custom materials |
| Backup and restoration | On request | Quarterly backup | Monthly backup + guaranteed restoration |
Post-Development Kickoff: After software development is completed, we schedule a support service activation meeting to review delivered functionalities and agree on the most suitable support plan.
Post-Development Kickoff: After software development is completed, we schedule a support service activation meeting to review delivered functionalities and agree on the most suitable support plan.
Support Plan Activation: We enable the selected plan (Bronze, Silver, or Gold), including access configuration, assigned technical team contact, and customized SLA activation.
Support Plan Activation: We enable the selected plan (Bronze, Silver, or Gold), including access configuration, assigned technical team contact, and customized SLA activation.
Monitoring Configuration (if applicable): For Silver and Gold plans, we set up system monitoring with tools like Grafana (metrics and infrastructure) and Sentry (real-time errors).
Monitoring Configuration (if applicable): For Silver and Gold plans, we set up system monitoring with tools like Grafana (metrics and infrastructure) and Sentry (real-time errors).
Client Technical Onboarding: We provide a support channel usage manual, access to the ticket portal, and brief training on how to report incidents.
Client Technical Onboarding: We provide a support channel usage manual, access to the ticket portal, and brief training on how to report incidents.
Formal Support Initiation: Active support service begins, respecting established channels and schedules, with tickets addressed according to the corresponding SLA.
Formal Support Initiation: Active support service begins, respecting established channels and schedules, with tickets addressed according to the corresponding SLA.
Yes, you can change your plan with immediate effect for the following month.
Additional tickets can be purchased for $30 each.
Yes. This service is exclusive to clients with solutions created by Indrox.
Only in the Gold plan and in Indrox Care plans.
Let's talk about your project or question. Fill out the form and we'll get back to you soon.
hello@indrox.com
+51 952 756 376
