Indrox Support
Service focused on ensuring operational continuity, agile incident resolution, and post-development optimization. We support companies that trust in our software development, business automation projects, and artificial intelligence solutions, with flexible plans that adapt to their needs: Bronze, Silver, and Gold.
Our Plans and Pricing
Whether your company seeks custom software development, business automation enhancement, or integration of artificial intelligence solutions into your processes, we offer plans designed to provide continuous support and evolution for your systems.
Support Lite
Quarterly discount: 5% → $170/mo | Annual discount: 8% → $165/mo
- CoverageMon-Fri 9:00-18:00 PET
- Response time≤24 business hours
- Restoration72h
- Included hours/month4h
- Extra hours$30/h
- Monthly report❌
- Monthly meeting❌
- Proactive monitoring❌
- Contact channelsEmail + tickets
Support Core
Quarterly discount: 5% → $427/mo | Annual discount: 8% → $413/mo
- CoverageMon-Fri 8:00-20:00, Sat 9:00-13:00
- Response time≤8 business hours
- Restoration24-48h
- Included hours/month8h
- Extra hours$45/h
- Monthly report✅
- Monthly meeting❌
- Proactive monitoring❌
- Contact channelsTickets + email + dedicated Slack
Support Pro
Quarterly discount: 5% → $854/mo | Annual discount: 8% → $827/mo
- Coverage24/7 for critical P1
- Response time≤2h (P1) / ≤4 business hours (P2)
- Restoration8-24h (P1) / 24-48h (P2)
- Included hours/month16h
- Extra hours$40/h
- Monthly report✅
- Monthly meeting✅
- Proactive monitoring✅
- Contact channelsTickets + Slack + WhatsApp/phone
Note: *Target time to restore service in standard incidents (does not include major refactors).
Included hours are accumulative for 1 month (max. 50% of total).
Additional consumption is charged according to each plan's overage.