Indrox Support
Service focused on ensuring operational continuity, agile incident resolution, and post-development optimization. We support companies that trust in our software development, business automation projects, and artificial intelligence solutions, with flexible plans that adapt to their needs: Bronze, Silver, and Gold.
Our Plans and Pricing
Whether your company seeks custom software development, business automation enhancement, or integration of artificial intelligence solutions into your processes, we offer plans designed to provide continuous support and evolution for your systems.
Bronze Plan
Get prepayment discounts: 5% when contracting quarterly and 8% when choosing the annual option
- CoverageMon-Fri 9:00-17:00 (PET)
- Response≤ 8 business hours
- Restoration48-72 h
- Includes4 h support/month
- Extra hours$12/h
- Contact channelsManagement system, email
- Preventive maintenanceOnce per year
- UpdatesCritical security patches
- ReportsQuarterly (basic)
- Remote assistance4 h/month
- TrainingPDF manuals
- Backup/restoreUpon request
- Client portal (Indrox Nexus)Invoices, payments, tickets, status
Silver Plan
Get prepayment discounts: 5% when contracting quarterly and 8% when choosing the annual option
- CoverageMon-Fri 9:00-20:00, Sat 9:00-13:00
- Response≤ 4 business hours
- Restoration24-48 h
- Includes8 h support/month
- Extra hours$11/h
- Contact channelsManagement system, email
- Preventive maintenanceOnce per semester
- UpdatesCritical + minor + optimization
- ReportsBimonthly (errors and improvements)
- Remote assistance8 h/month
- Training1 remote session per year
- Backup/restoreQuarterly backup
- Client portal (Indrox Nexus)Same as Bronze
Gold Plan
Get prepayment discounts: 5% when contracting quarterly and 8% when choosing the annual option
- Coverage24/7
- Response≤ 1 h
- Restoration8-24 h (P1)
- Includes16 h support/month
- Extra hours$10/h
- Contact channelsManagement system, email, priority phone
- Preventive maintenanceOnce per quarter + post-maintenance analysis
- UpdatesCritical + minor + optimization + 1 major update/year
- ReportsMonthly with KPIs (bugs, MTTR, etc.)
- Remote assistance16 h/month
- TrainingUp to 2 sessions/year + custom materials
- Backup/restoreMonthly backup + guaranteed restoration
- Client portal (Indrox Nexus)Same - priority in queues
Note: *Target time to restore service in standard incidents (does not include major refactors).
Included hours are accumulative for 1 month (max. 50% of total).
Additional consumption is charged according to each plan's overage.