Monitoring & uptime
Always-on watch over your system, with alerts and incident response per your tier's SLA.
ContinuousAlerts
Evolution · Support · Monitoring
Indrox TechEvolution
Your software answers for your business — and keeps answering. We evolve it, monitor it and keep it alive, with a monthly retainer that adapts to how much you need to grow.
The natural continuation of what we build with you
Why
What we build, we keep alive
All software needs to evolve and be monitored. We turn your system into a relationship: always-on monitoring, SLA-based support and continuous evolution that anticipates your business.
- Always-on monitoring with alerts and incident response per your tier's SLA
- A clear line between what's included and what's a new project
- Monthly reports on system health, SLA compliance and evolution delivered
- Quarterly review that spots improvement opportunities in time
Always-on
monitoring and alerts by SLA
25–30%
recurring-revenue target of the model
3 tiers
from reactive floor to on-call partner
What you get
What your retainer includes
A monthly cycle that keeps your software alive: monitoring, support, evolution and visibility.
02
SLA support
Agile incident resolution with committed response and restoration times by tier.
TicketsOn-call
03
Evolution sprint
Incremental improvements within your tier's committed capacity, prioritized with you.
MonthlyChangelog
04
Report & roadmap
System health, SLA compliance and a live evolution backlog, with a quarterly review of opportunities.
MonthlyQuarterly
How we work
The recurring monthly cycle
- 1Always-on
Continuous monitoring
Uptime watch and alerts; incident response per your tier's SLA.
- 2Intake
Request triage
Every request is classified: included evolution or a new project that goes back to BuildPro.
- 3Sprint
Incremental evolution
Incremental improvements within your plan's monthly capacity.
- 4Monthly
Report
System health, SLA compliance and evolution delivered in the period.
- 5Quarterly
Review
Evolution roadmap and detection of opportunities that reopen BuildPro.
The journey
Three services, one journey
You don't pick one: each stage sets up the next. We diagnose, build and keep your software alive — with the same team from start to finish.
1
TechBrain
Diagnosis & roadmap
We define what to build, on what architecture and what return to expect — before you invest in development.
2
BuildPro
Custom software & AI
We build the result on that roadmap, with AI and in a fraction of the time of a traditional team.
3You are here
TechEvolution
Evolution & support
We monitor it, maintain it and evolve it so it keeps answering for your business.
One partner across the whole lifecycle: less friction, less risk, and a solution that gets better over time.
Investment
Three levels of continuity
A monthly retainer that adapts to how much you need to evolve.
Monitoring + Support
$179/mo
The floor for everything that ships to production
- Monitoring, alerts and bug fixing
- Response ≤24 business hrs · restoration 72h
- 4 included hours per month
- Email + tickets
Recommended
Active Evolution
$449/mo
Committed monthly capacity for improvements
- Everything above + monthly evolution budget
- Response ≤8 business hrs · restoration 24–48h
- 8 included hours + monthly report
- Tickets + email + dedicated Slack
Technology Partner
$899/mo
Your external technology team, on-call
- Proactive monitoring and 24/7 on-call for P1
- Response ≤2h (P1) + monthly meeting
- 16 included hours + continuous evolution
- Slack + WhatsApp/phone
Included hours roll over for 1 month (max. 50% of the total). Anything beyond the tier's scope is a new project with a separate budget (BuildPro).
Frequently Asked Questions
An evolution is an incremental improvement on what exists and is included within your tier's capacity. A new system or feature with its own architecture is a project that goes back to BuildPro, with a separate budget.
Yes. You can move up or down depending on how your operation evolves; we review it in the periodic meeting.
Included hours roll over for 1 month, up to a maximum of 50% of your tier's total.
On the Technology Partner tier, yes — 24/7 on-call and a short critical SLA for P1 incidents. Lower tiers operate during business hours.
It's the natural continuation of a BuildPro project, but we also take on existing systems after an initial technical review.
Let's talk about your project
Fill out the form and we'll get back to you soon.
hello@indrox.com
Phone
+51 952 756 376